Return Policy

At harroarm, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return policy below.

Return Eligibility

To be eligible for a return:
The item must be unused, unworn, and in its original condition
The item must be returned in its original packaging
The return request must be submitted within 14 days of delivery
Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:
Items marked as final sale
Gift cards
Personalized or customized items
Items damaged due to misuse, improper handling, or normal wear and tear
Earrings that have been worn or opened may not be eligible for return for hygiene reasons

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at service@harroarm.com. Include your order number and clear photos of the issue so we can review and resolve it.

Return Process

To request a return, email service@harroarm.com with:
Your order number
The item(s) you wish to return
The reason for the return
Photos, if applicable

If your return is approved, we will provide return instructions. Items returned without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Original shipping charges are non-refundable unless otherwise required by law.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5-10 business days. Processing time may vary depending on your payment provider.

Exchanges

We do not guarantee direct exchanges. If you would like a different item, we recommend returning the original item if eligible and placing a new order.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please first check with your bank or payment provider. If you still need help, contact us at service@harroarm.com

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